Sage News and Discussion

Anyone else having problems accessing the knowledgebase on the partner portal today or is it just me?

No issue here.

The reason I asked is that Sage just merged our two accounts - 100 and 300 - and this is the first time I've accessed it since. Wondering if it's something they changed on our account or not....

Doesn't look too good @ThereseLogeais :)

Maybe they have you merging with someone else.....

I was. I think it was something to do with IE. it seemed to work better in Chrome.

No, I think @DianeRuth is right - they somehow broke the link between MY account and MY company. Damn! Error: Business Partner XXXXXXXXXX is not assigned to any Channel Partner

@ThereseLogeais: I had that same problem last week. It only took portal support 2 tries and 30 minutes to reassociate me. Now they've had experience, though, so it might go faster for you. :)

Well thanks for breaking them in, @AaronClark !!

The funny thing about the original message is that there is no ""contact"" to click....

@ThereseLogeais - were you really expecting a helpful error message from Atlas??

Here's the helpful message from the Sage person who originally emailed me, asking to consolidate our accounts, after I emailed her about the error message: ""I have sent your issue to the customer portal group and they will be contacting you shortly to resolve this issue."" And if you believe that, I have a bridge to sell you.....

Update: Bernardo from Sage Portal Support DID contact me shortly after I posted the above. He was able to ""reconnect"" me but I was unable to run any reports - they all came up blank. He said I may have to wait until the next day ""after the entire system has had the chance to update which happens overnight."" The next day, sure enough, data is there but only from my original 100 account, not our 300 account. He says everything should have transferred over and can I give him an example of how I am running the report and what is missing. I send him screen shots of the date range entered, the data that appears and then a copy of the report run BEFORE the consolidation with data for 300. Just heard back from him. This is his response: ""The reason why you are not seeing the Sage 300 ERP commissions is because those transactions were processed under account 40005XXXXX. From what I am seeing on your transaction histories for both 40005XXXXX and 40005ZZZZZ, it looks like the transactions were not carried over to the surviving account. I am uncertain if this should have been a part of their account consolidation process or if this was intended and that someone from within the Sales Team can assist you with these old records should you need details about them."" UNCERTAIN??? INTENDED??? WTH???

Can't wait for Sage to roll out automatic upgrades to our customers....I still can't get rid of the off plan Simply Accounting (which we never have been certified in) customer in Ontario that showed up when our Accpac stuff went on Atlas.