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Anyone else having Avalara communication issues today?

  • 1.  Anyone else having Avalara communication issues today?

    Posted 03-09-2021 17:25
    ​​I now have three clients today all having issues with Avatax Connector but all of the problems are slightly different. One client has a message stating "Internet connection is down or the URL specified in Avatax Options is invalid". Another client has just a pop-up that shows " : " but is otherwise blank when moving to the Totals tab of Invoice Data Entry. They do see Tax Error on the printed invoice. Another client shows "Tax structure errors were found in the following invoices" on the Sales Journal. The Avalara Status webpage shows everything is 100% operational with no downtime. Is this widespread or no?

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    Amber Prayfrock, Blytheco
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  • 2.  RE: Anyone else having Avalara communication issues today?

    Posted 03-09-2021 17:33
    One client with TAX ERROR on every invoice and InvalidTaxCalc flag set to "Y".   Totals are accurate.
    I saw the "URL specified in Avatax Options is Invalid" once but immediately validated Avatax connection and address validation consistently.
    I have them Recalc'ing before charging credit cards.  One was charged without sales tax.

    ------------------------------
    Bob Pfahnl
    General Manager - Silicon Valley Office
    DSD Business Systems
    CA
    408-641-0922
    ------------------------------



  • 3.  RE: Anyone else having Avalara communication issues today?

    Posted 03-09-2021 17:33
    I am seeing the same thing with at least one customer on v2018 Advanced PU10  - latest Avatax update, but was having issues prior to update as well.

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    Stacey Moody
    Consultant
    Emerald TC
    Johns Creek GA
    (678) 697-3093
    ------------------------------



  • 4.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 08:56
    See also x-post - https://community.90minds.com/communities/community-home/digestviewer/viewthread?GroupId=13&MessageKey=9f60232b-ed1e-4b52-b427-779a83d33018&CommunityKey=4593d843-4557-43ff-ba4d-6240681ed696&tab=digestviewer&ReturnUrl=%2fresources%2fallrecentposts

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 5.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 08:58
    Has anyone else opened a case with Avalara, done more detective work to rule in or out any Avalara issues or have any further info to share? 

    I updated my customer with Avalara to the latest Avatax connector and their specific issue persists. This may or may not be related to what everyone else is reporting but before I begin the long and winding road of Avalara support I figured I'd see if anyone has an update to share.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 6.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 09:28
    I have a customer that was getting "TAX ERROR" on all of the invoices but when she re-printed them the error disappeared.  Then she was getting an intermittent "Internet connection is down or the URL specified in Avatax Options is invalid" message yesterday afternoon.  She said that this morning so far everything seems fine, so I haven;t reported it to Avalara yet.  Maybe Avalara fixed it?

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


  • 7.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 09:32
    Still an issue. I have three customers reporting issues this morning.

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    John Wilder
    Technology Integrators
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    Original Message


  • 8.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 09:40
    We got this from a customer yesterday.  Customer had spoken with Avalara support and Avalara told them it was a problem they were aware of and that their development group was working on it.  No time frame was given as to when it might be resolved, but Avalara will notify customer when fixed.

    ------------------------------
    Roberta Chase
    Enterprise Software Consultant--Sage 100, Crystal Reports, Sage Intelligence, FAS, Starship
    CompuData, Inc.
    Philadelphia, PA 19154
    215-969-1000, ext. 277
    ------------------------------

    Original Message


  • 9.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 09:45
    Don't know if this is related or not but DSD updated the integration program yesterday.  https://www.dsdinc.com/enhancements/marketplace/products/lmav-avatax-connector-for-sage-100
    Would be nice if Avatax customers got notified of these updates. @Jon Reiter​

    ------------------------------
    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
    ------------------------------

    Original Message


  • 10.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 10:00
    The timing is unfortunate for trying to convince partners to sign on to the Avalara CIP program.

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    John Hoyt, Co-Founder
    Next Level Manufacturing Consulting Group
    johnh@nextlevelMCG.com
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    Original Message


  • 11.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 10:12
    I updated to the latest AvaTax connector last night ( which is usually all the Avalara front line support knows to advise ) and this did not fix my customer's issue ( which appears to only appear during automated order import from ScanForce ).

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


  • 12.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 10:24
    For new Connector install, simply install to the MAS90 folder (we're not getting a prompt, or choice) ?


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    Lee Graham
    Friendly Systems, Inc.
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    Original Message


  • 13.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 10:13
    We had this happen to a client yesterday.  They are on Sage 100 2020 PU1 with APS and Avalara.  Last week we were encountering the issue and I applied the SO6004T per @Jon Reiter's instructions.  That worked until the problem cropped back up yesterday.  We had the users exit and restart Sage 100 then "Recalc Tax" to get past the issue.​

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    Chuck Peddy
    Smartbridge Partners
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  • 14.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 10:51
    Add us to the list with a client having Avatax issues - unfortunately they are still on 2015.  Upgrade being planned.  But processing a couple hundred orders per day now.

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    alan niergarth
    Velosio LLC
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    Original Message


  • 15.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 10:54

     

    I have a client that is on 2016 and experiencing the same issues. We are trying to see if the issues the orders being imported via VI and BOI scripts or ones that are manually keyed in.  The issue does not happen all the time. Trying to get a pattern.

     

    Please add me to this thread. The client has a few hundred orders per day.

     

    Avron Katz

    President

    K-Four Systems, LLC

    P: 774 233 0467 Cell: 508 380 1720

    www.kfoursystems..com  e-mail: avron@kfoursystems.com

     

     

    IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only.  If you have received this email in error, please notify the system manager or the sender immediately and do not disclose the contents to anyone or make copies thereof.

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    Original Message


  • 16.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 11:12
    Installed the connector upgrade to the Mas90 folder.???? No problems this morning since the install.

    --

    Friendly Systems, Inc.

    Sage 100 (Mas90/200), Sage 300 (Accpac), SageCRM, xTupleERP
    Visit us on the web at www.friendlysystems.com
    Office:?? 678.273.4010 ext 4
    Mobile: 404.202.9065
    Fax:?????????? ??678.273.4012
    See our blog at www.friendlysystems.com/blog




    Original Message


  • 17.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 11:21
    Our client is not importing orders - they are entering them and having issues.

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    alan niergarth
    Velosio LLC
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    Original Message


  • 18.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 11:39
    Recalc button, or AR Utility to Recalc sales tax


    Recalculate Sales Tax for Flagged Records Only

    Select this option to recalculate sales tax for only those records that are flagged. Flagged records are records that have an invalid tax calculation.




    ------------------------------
    Bob Pfahnl
    General Manager - Silicon Valley Office
    DSD Business Systems
    CA
    408-641-0922
    ------------------------------

    Original Message


  • 19.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 12:25
    @Bill Pfahnl I thought the "Flagged Records Only" means the four entities you checked above. Only flagged record.  Does it have anything to do with "only with invalid tax calculation" ​

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    Madeline Stefanou
    RKL eSolutions, LLC
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    Original Message


  • 20.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 12:44
    Madeline - "Flagged Records Only" does in fact mean where the field InvalidTaxCalc = Y in the header file of the 4 entities.

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    Alnoor Cassim

    Email: alnoor@asifocus.com
    Ph: 949-689-9887
    Orange County, CA
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    Original Message


  • 21.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 12:49
    @Alnoor Cassim and @Bill Pfahnl  I never knew this... Thank you!​​

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    Madeline Stefanou
    RKL eSolutions, LLC
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    Original Message


  • 22.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 12:55
    the DSD update from yesterday (03/09/2020) is for this: 

    That change affects address validation redundancy.  Not a bug fix, but a feature change.

    Not sure it is for the same thing as the errors our clients are getting.  



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    alan niergarth
    Velosio LLC
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    Original Message


  • 23.  RE: Anyone else having Avalara communication issues today?

    Posted 03-10-2021 12:58
    so do we use a recalc button in data entry or the utility in AR?

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    alan niergarth
    Velosio LLC
    ------------------------------

    Original Message


  • 24.  RE: Anyone else having Avalara communication issues today?

    Posted 03-11-2021 10:04
    @alan niergarth, you can use either recalc feature.  The one in SO Data Entry requires that you do it one at a time.  The utility in AR will take care of all at once.  I believe that you will have to have everyone out of SO Data Entry if you use the AR utility.

    I wrote a quick query a couple of weeks ago to identify the records with ​InvalidTaxCalc = Y before I remembered about the AR Utility.

    ------------------------------
    Chuck Peddy
    Smartbridge Partners
    ------------------------------

    Original Message


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