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Anyone else finding that Goto Assist is down? I wa

Diana Laughner

Diana Laughner07-08-2015 07:24

It's slower, but everything is back working
Diane Ruth

Diane Ruth07-08-2015 08:11

Unattended working now !
Wayne Schulz

Wayne Schulz07-08-2015 08:36

Still down 11:35am in Connecticut
Therese Logeais

Therese Logeais07-08-2015 09:52

Really? Here's what mine says:
Diane Ruth

Diane Ruth07-08-2015 09:58

Yeah I got that and said yes .
Therese Logeais

Therese Logeais07-08-2015 10:04

Got it. Thanks!

  • 1.  Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 06:38
      |   view attached
    Anyone else finding that Goto Assist is down? I was forced into an upgrade and I'm now on a scheduled conference call and GotoAssist appears to be completely unreachable


  • 2.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 06:45
    Mine upgraded fine and working. New Icon and little slower creating a new support session.


  • 3.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 06:46
    1. Very slow 2. Unattended computers not showing 3. Can't startup on my iMac at all - errors out with various ""you don't have connectivity"" errors Mandatory push upgrade first thing this AM with new icon


  • 4.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 06:55
    Yes I had that mandatory upgrade and so did my client when I dialed into them. I am on my Mac and not having issues. Try clicking on the old icon to see if it will try and upgrade you again.


  • 5.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 07:06
    Just tried unattended not working for me either. Went to web site to try and it made me download another file and still not working. What a mess!!!


  • 6.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 07:09
    It was working for me about 30 minutes ago.


  • 7.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 07:10
    Nothing is working for me either, I'm on hold with Tech support.


  • 8.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 07:19
    It just told me that I can't connect to a machine that is running a different version. I was thinking it was just Mac machine but if you are having issues @DianaLaughner then it is all of GTA....


  • 9.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 07:20
    Yes, this is posted on their web site: Identified - We are currently investigating an issue with GoToAssist Remote support that could prevent users from starting support session. The issue being investigated will cause long delays in the connection process and or time outs during the connection process. We apologize for the inconvenience this may cause to you and you customers


  • 10.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 07:24
    It's slower, but everything is back working


  • 11.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 07:29
    Is your unattended working? Mine isn't !


  • 12.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 07:37
    No, I was wrong, I thought when it came up and I could see them that it was ok, but it's not.


  • 13.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 08:11
    Unattended working now !


  • 14.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 08:36
    Still down 11:35am in Connecticut


  • 15.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 09:37
    Looks like any unattended sessions need to be recreated since they are at a different version. That stinks...


  • 16.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 09:51
    @ThereseLogeais I worked on one today and it converted ok. Haven't had time to test any other ones.


  • 17.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 09:52
      |   view attached
    Really? Here's what mine says:


  • 18.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 09:57
    I think that just means you have to stop this session and restart it. I haven't had to reset any unattended ones back up.


  • 19.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 09:58
    Yeah I got that and said yes .


  • 20.  RE: Anyone else finding that Goto Assist is down? I wa

    Posted 07-08-2015 10:04
    Got it. Thanks!


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