Existing user seeking new VAR type leads are increasingly hourly rate shopping, the person doing the inquiring is not the decision maker, the volume of inquiries seems about same (existing user) but the quality is poorer. Almost all Sage 100 project inquiries (""our Sage 100 isn't working can you help"") is manufacturers looking to fix a screwup in their system. In the vast number of cases, it seems as if there are unsolvable problems (either people problems, no budget or bought the wrong system).