It's estimated there are less than 1,000 BusinessWorks customers on plan. Except for year-end requirements, these customers rarely need assistance, so this is probably a good move for Sage. One of the situations that drives these customers to another package is there are very few ISV offerings. When they have taken on functions such as Shopify for their e-Business, there is no integration offered as with Sage 100.
This is a sign that BusinessWorks is most likely going the way of BusinessVision - End of Life - sooner than later. There will be one last attempt to move the users over to Intacct, and then they will pull the plug. We converted most of our larger BusinessWorks customers (distributors) to Sage 100 years ago, but a few still hang on. It would be helpful if Sage offered a 40% discount to migrate to Sage 100. I tried last year, but they didn't go for it.
The other option to Sage Assistant is to actually educate the BusinessWorks customers and introduce them to the Knowledgebase, if they are not already aware of it. I'd rather see Sage invest in the products rather than the Sage Assistant. As for the question about using this for our support, the size of our client base is not that large to need something like this. I also think it is advantageous to speak to our customers. They may ask about something more we can sell them😃!
------------------------------
John Hoyt, Co-Founder
Next Level Manufacturing Consulting Group
johnh@nextlevelMCG.com------------------------------