Sage News and Discussion

Any one know if the new pricing being shoved down our throats on 4/1 applies to an upgrade from MAS 90 to MAS 200? Have waited for a better part of a day for a signal from Sage that someone is still alive there. It appears to be for the core modules plus distribution AND users but what about an upgrade to MAS 200?

Jeff, I have an email in to my sales advisor asking that same question. Her response was ""...I will follow up with you later. I'm sorry I don't have an answer for you at this time.

I can't imagine that Sage is a great place to work at these days. Revolving door on the senior management. A computer system that is hard to use. Resellers are snarly and they never know when the next ""reorganization"" is going to hit. Let me know if you hear anything. Jeff

They will have an answer for you 3/31 at 4:45 pm.

Pacific Time I might add.

Finally a response. Cam in at 6:50 Eastern. 20% price increase also impacts 90 to 200 upgrades. I really don't know how anybody is going to move ANY new licenses of MAS in the future.

Thanks. I'll let you know if I hear something differently.

Wait............... Just received a follow up response to my direct (thought my earlier one was direct) question that she will have to ask and get back to me tomorrow. Talk about a price increase that is clearly communicated.............. I'll just tell my client prices are going up 20% to ""help"" them get the deal done before April Fools day.

I had a customer choose the SQL upgrade path last November. While going through the portal in early February to make sure I had all the customer keys in our system before Atlas, I discovered that Sage had not processed the order. My CAM immediately said ""I can't fix this, you have to talk to my boss"". He tried to say it was my fault for not catching it sooner, and after stalling for a month punted it up to HIS boss today when I asked him if ""management"" would respond more quickly if I took it to a public forum. Still no response from the puntee. It seems behaving honorably is now grounds for immediate dismissal at Sage. Frackin' feldercarb

@PhilMcIntosh I'm paranoid of mistakes like that. Once someone has recorded the sale Sage often doesn't want to make the time to unravel an error. Most of the time I'm afraid of renewing a customer's maintenance at a higher rate (about 50% of the prices that Sage provides for renewal are flat out wrong).

I am confused how you didn't realize Sage hadn't billed you.

There wasn't a bill - it was the $0 switch available before December 1. That's why I didn't catch it right away, because the usual check is it shows up on my Amex. I had 4 customers take advantage of that, and Sage screwed one of them up and won't fix it.

So with the new pricing for new customers there is no difference between MAS 90, MAS 200 and MAS 200 SQL, but existing customers will still get charged to switch? I guess that's why they use the word ""retention"" in their policies and not ""loyalty"".

Does someone have a FAQ / spreadsheet or something that compares old vs new pricing? I have an article burning to be written about this train wreck.

And this arrived at 9:42 this morning. What time does Pascal arrive so decisions can be made................. Nearly six hours later, still waiting................. I won't have an answer for you till later this morning. There is a meeting this morning to discuss.

5 PM. Still waiting...... Starting to remind me of that joke - How many Sage employees does it take to make a decision? Fill in the blank. Only one if your name is Pascal. Otherwise, no decisions get made. Any body else have an ending?

Its only 2 pm in Irvine.

Just call me the Everready bunny............. Still waiting.... Now I just through a wrench through the picture window. Client also wants to increase their user count by five...........

Pascal should be very happy to know that he is making us dread having customers want to buy stuff...

So true Phil. What a phenomenal waste of energy Pascal has created with his unilateral policy changes.

This is so frustrating. I still have not heard anything either.

Heaven help us all if you wait until the last week of the month to place all your orders.............

Kinda hard to get a client to place an order if you can't give them a price.

Just got word that for my Abra HR client to renew their Support Plus through BLS, I have to shell out $5K for certification and partner fees. All this for a zero margin tier. Don't think so. If there are any Abra resellers wanting to take on a couple Abra clients, contact me via PM.

I think @AmyShaver does Abra.

One of my staff spoke with Sage sales advisor yesturday. She is 3+ days behind on entering actual orders so trying to get quotes is going to continue to a challenge for a while.

The best businesses are run into the ground on SAP.

Shouldn't someone be bringing this to the attention of Senior Management. Hard to sell when we don't know the price. They taken us back to the 80's with this system. I need to get my one new net license entered. Maybe Senior management should get THEIR house in order before bitching about ours........

Pascal will just order everyone in for some unpaid OT on March 31, cause the only thing that matters to him is the quarterly number.

So the latest from my CAM is ""As of today the new pricing starting April 1st has not been finalized. We can give you ballpark pricing."" Sounds to me like this was not though out very well - not suprised.

Not even funny.

Just tell everyone that it is a 20% price hike as of 4/1. Crap of get off the pot!!!!

@JohnLeonard Can you elaborate on the statement that new pricing has not been finalized? Is this for the Sage 100 line? If not - what product line? I have a price sheet from Sage that indicates the pricing on it is effective April 1, 2012 -- are they indicating this is being reconsidered?

My question to my CAM was what was the pricing to move from MAS 90 to MAS 200 or MAS 200 SQL, (That was the original topic that Jeff posted - sorry for the confusion)