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Any one else having issues with GO TO Assist this

Diane Ruth

Diane Ruth10-13-2015 07:58

I was fine this morning
Diane Ruth

Diane Ruth10-13-2015 08:02

http://status.gotoassist.com/#
Diane Ruth

Diane Ruth10-13-2015 09:30

It is Back up and running

  • 1.  Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:50
    Any one else having issues with GO TO Assist this morning?


  • 2.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:53
    Just trying my first one, but it's a new client using Firefox, ya da ya da. What's happening with yours?


  • 3.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:53
    I haven't had to connect to anyone but it's letting me log in.


  • 4.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:54
    Not connecting unattended and on regular sessions customers can't connect even though it is telling them we are connecting shortly.


  • 5.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:56
    I had no issue connecting unattended this morning. Did notice yesterday that they pushed an update , so perhaps it's taking longer for connections that haven't yet been updated?


  • 6.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:56
    Same here. This is somewhat of a regular occurrence with GotoAssist. They never (EVER) followup with an explanation either.


  • 7.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:57
    Went to web site and people are saying they are also having issues. Why can't they just send a email out that their is an issue !


  • 8.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:57
    Saw a pushed update as well. That's often the start of trouble.


  • 9.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:58
    I was fine this morning


  • 10.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 07:58
    They are a perfect candidate .... for Sage to buy...


  • 11.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 08:00
    And you never get a notice that the issue is resolved. You just have to keep trying to see if the software is working.


  • 12.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 08:02
    http://status.gotoassist.com/#


  • 13.  RE: Any one else having issues with GO TO Assist this

    Posted 11-08-2021 10:32
    Again this morning... they are working on it.
    https://status.logmeinremotesupport.com/

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 14.  RE: Any one else having issues with GO TO Assist this

    Posted 11-08-2021 10:40
    Ruh-roh, looks like I need to apologize to my computer now...I thought it was just my slow internet.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 15.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 08:10
    ASI is having BIG problems with GoTo Assist


  • 16.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 09:30
    It is Back up and running


  • 17.  RE: Any one else having issues with GO TO Assist this

    Posted 10-13-2015 11:34
    If anyone finds an alternative that is hosted - for the same or less $$ - please post


  • 18.  RE: Any one else having issues with GO TO Assist this

    Posted 11-09-2021 08:58
    I was thinking this yesterday @Wayne Schulz, what "backup" or "alternative" do people utilize? ​

    ------------------------------
    Madeline Stefanou
    RKL eSolutions, LLC
    ------------------------------

    Original Message


  • 19.  RE: Any one else having issues with GO TO Assist this

    Posted 11-09-2021 09:07
    If the user is on Windows 10 - Quick Assist is a built-in Microsoft tool whose greatest strength is that it's usually installed with Windows.
    The downside is that it doesn't seem to fully support file transfer though nearly 100% of my remote servers are now RDP with some type of VPN so I use GotoAssist much less regularly and primarily for support requests to attended desktops.

    Quick Assist is great for those medical or financial practices where the desktops are very tightly locked down. I'm sure that I'll start running into companies that don't allow Quick Assist to be installed but for now it has been a great help. Free with the only caveat that I believe you need Windows 10.

    I am also working to setup a remote desktop using Windows 365 Cloud PC which contains all my VPN connections as I find it a pain to worry about my laptop crashing and then having to reinstall VPN after VPN because it seems no two customers use the same VPN client.

    I use Google Drive to sync a folder with all the VPN login info which is a start but I think I want to take the VPN setup off a local desktop and have it virtual so replacing a laptop isn't a three week configuration nightmare ( of installing VPN and RDP setups used for remote customer servers).

    I'd be interested to see how large firms manage this VPN headache

    ------------------------------
    Wayne Schulz
    Schulz Consulting
    860-516-8990
    ------------------------------

    Original Message


  • 20.  RE: Any one else having issues with GO TO Assist this

    Posted 11-09-2021 10:56
    I put all the customer VPN programs on VMs so I don't have to worry about multiple ones not playing nicely with one another or blocking my internet connection/email on my main PC.  I use VirtualBox and keep the which VPN for which customers (along with the Crystal version) in the VM description.

    ------------------------------
    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
    ------------------------------

    Original Message


  • 21.  RE: Any one else having issues with GO TO Assist this

    Posted 11-10-2021 09:59
    We have used Bomgar for years and love it. We actually host the service on our servers but you can have it hosted on other servers as well. I like it hear as I have physical control over access. Every session we have is recorded. I have a majority of all my connections pinned so I can get access as needed. I can transfer files, control screen, run predefined scripts, etc. I can even invite outside vendors.

    ------------------------------
    Todd Martin
    MBA Business Software (https://www.mbabsi.com)
    ------------------------------

    Original Message


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