I have verified that the path is correct, the FRx works fine with another sysdata folder, it's their data that is corrupt. Unless I can get their data to at least open, I can't get in to rebuild. The old knowledgebase mentioned a utility that Sage had to rebuild the data externally, but naturally calling Sage isn't going to help. I even tried to use the SMI conversion utility on it, but that didn't work either.