Sage 100

Any comments on Starship with Sage 100? We have two clients implementing Starship right now, and both of the implementations are running into issues that might be show stoppers. One client regularly consolidates multiple sales orders into on shipment for international customers, so the BOI interface sounded like a solution. But... They enter Lot #s (from another system) into the comment field for the SO/Invoice line item. It turns out that Starship does not write back to the invoice lines, except for the qty shipped / back ordered. The sales rep had documentation saying it did, so we proceeded on that ""assumption"". And yes, it did... Another client consolidates sales orders, so BOI seemed like the right solution. But... They have over a thousand open sales orders, and the only way to select multiple orders is to let the list box display, then click on the orders you want. This takes a long time. There is no way to enter multiple sales order numbers manually to process them in one shipment. The other issue was that the Starship NAFTA form (I don't do shipping, so not sure of the details) only needs to print the first page for customs. But my understanding is that the support rep told the client that they can't modify the form to only print the first page. Now they are asking about returning it. I've always been a fan of Starship, but I'm not feeling any warm fuzzys right now. **Does anyone out there have recent experiences with starship, positive or negative?**

I've had the best luck calling their support directly and having the customer buy a support case. Once connected the techs seem pretty knowledgeable. Not saying this will or won't solve the issue but I think it's the fastest way to get some type resolution. Starship is still the most dominant shipping solution in the Sage 100 space that I run across in my daily travels. For most shipping it seems adequate and one customer who went to Smartlinc wound up coming back to Starship.