Another Atlas story ... customer got their renewal notice and it said they could either call in or renew online. So they tried calling in and no one was available. So they went online and renewed. They got a confirmation email and thought they were all good, other than an odd extra charge.
So he called back to ask about the extra charge and the rep said to disregard because that was an invoice for another customer that accidentally got put on their account.
That would be one thing, but then the rep wanted to take his renewal via phone. He said he already did it online and the rep said, ""No you can't do that, it doesn't work to renew online."" The customer insisted yes, it did. The rep said no, you don't get a confirmation number. The customer insisted yes, he did. So the rep checked and sure enough, he was renewed.
After these two things, the customer told me he feels that Sage doesn't know what they're doing.