An experience with Sage's highly trained and competent (not) Installed Base sales.
The IB sales unit works out of a Nashville call center. Our new rep called our office, and left vm on our support line because he is not using a database with my name as key contact, and my extension. (Everybody else at Sage knows this ...). The call is about his concern over a good customer of ours pushing back on renewing before the 9/12 deadline.
I call him and he thinks she is confused over what is involved. I ask him to forward the quote.
I call customer, and she knows quite well what is involved, but had no time to BS with a ""telemarketer."" Customer is planning to proceed with a proposal from us to upgrade to Sage 100 Advanced and expand to 25 seats, so they are about to spend significant $$ with Sage. I have no worries with customer, as long as IB sales doesn't rile her up.
The kicker? The customer is currently on Gold plan, and the quote is for Silver. Huh? They can't even correctly renew off of current data?
But Sage will be closer to the customer ...