Sage 100

 View Only

  • 1.  Amusing email

    Posted 07-11-2019 15:24
    Just got an email that started like this:

    "Hi Beth, we really screwed up..

     We reinitialized some data files per Sage support recommendation. It did not go as planned and we ended up wiping out most of our AR and IM history. I did create a backup before doing this (I often don't, but this rep seemed very unsure of his recommendations).

    Today, I replaced about 9 individual files (All AR and IM history files) instead of restoring the entire XXX company or MAS90 folder. "



    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, and Cagney
    Beth Bowers
    269-445-1625
    ------------------------------


  • 2.  RE: Amusing email

    Posted 07-11-2019 15:48
    Thanks for Sharing. At least they admitted what happened rather than just emailing you to say "somethings wrong with my history"

    ------------------------------
    David Overholt
    DWD Technology Group
    ------------------------------



  • 3.  RE: Amusing email

    Posted 07-11-2019 17:29
    Here is my latest Sage sales lead.

    Support had a call from Josh M. inquiring about Alerts and Workflow.  Would you be able to follow up with him and let me know if there is an opportunity?

    Called client, talked to Josh's boss.  Santa received a new workstation.  Josh installed the Sage client.  Santa encountered the normal paperless printer activation error when the client is not installed properly.  Josh called support and support resolved the problem.  No one recalls any mention of Sage Alerts........

    Lead closed.

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 4.  RE: Amusing email

    Posted 07-11-2019 17:44
    That’s ok. I get emails “ ( customer ) called support and wanted info about a product add-on. Not sure what the product add-on was. Please follow up”

    I am 100% not kidding.

    ---------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ---------------------------------



    Original Message


  • 5.  RE: Amusing email

    Posted 07-12-2019 08:31
    I'm confused, what's a Sage lead?  Here's what comes up in a Google search:



    ------------------------------
    Steve Iwanowski, NextStep Technology Advisors, aka DSD Lancaster PA ¯\_(ツ)_/¯
    ------------------------------

    Original Message


  • 6.  RE: Amusing email

    Posted 07-12-2019 17:00
    So, Sage fixed the typo within their Excel macro which calculates all their renewals?


    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


Related Content