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  • 1.  Am I Missing A Way To Manage Sage Exchange Desktop updates?

    Posted 04-19-2023 09:08

    See: https://community.90minds.com/idea/sage-paya-solutions-sage-exchange-desktop-update-prompt-limited-to-specific-users

    I have received several calls about Sage Exchange Desktop prompts to install updates. These are usually harmless though installation requires Local Administrative rights. Almost none of my users have been granted local administrative rights.  

    Some of my end users have multiple terminal/RDP servers, meaning this prompt may (confusingly) appear multiple times.

    Am I missing a way to manage this centrally, or is it just a matter of waiting for the calls to come in so I can play "whack a mole"?




    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------


  • 2.  RE: Am I Missing A Way To Manage Sage Exchange Desktop updates?

    Posted 04-19-2023 10:21

    I have started seeing more of these as well.  Somewhat of a nuisance.  I take them as they come.  Luckily, they trickle in.

    A couple of thoughts.
    Continue the course and wait for the call.
    Send out a heads up note in your next letter requesting that Company/IT contact you for update instructions.

    My question is who exactly needs the destop installed?  I have encountered issue on the server where I cannot copy company data without the update.

    Just another PITA to deal with.  



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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  • 3.  RE: Am I Missing A Way To Manage Sage Exchange Desktop updates?

    Posted 04-19-2023 13:48

    A recent SED update I encountered on a client's server requires a .NET installation, which I will not install without IT involvement.



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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
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    Original Message


  • 4.  RE: Am I Missing A Way To Manage Sage Exchange Desktop updates?

    Posted 04-19-2023 13:56

    I've encountered a Sage Exchange Desktop that could not be installed for one workstation.
    They keep receiving an error 

    Uninstall/reinstall did not work in this one case.

    The other workstation updates all seem fine.

    When an error happens, I find that the support is mostly Sage pointing at Paya and Paya pointing at Sage.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------

    Original Message


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