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Am getting word from Sage (via a rant on Linked In

Dawn Anastasi

Dawn Anastasi12-29-2011 14:57

Beth Bowers

Beth Bowers12-30-2011 05:40

  • 1.  Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 11:11
    Am getting word from Sage (via a rant on Linked In - sorry, I couldn't help it) that the PO Qty on PO problem in 4.50 is fixed but it is included in the Cost Calc issue and not really listed separately. THANKS, Sage, I only canceled TWO upgrades this week because of that error (I am so pissed right now I'm ready to fly to CA and smack someone). Will post more when they finally give me the exact details. Checking on the SO error at the same time, too.


  • 2.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:17
    thanks Beth - i was wondering if that was fixed with PU2. What about the sales journal posting twice - is that fixed as well? Sorry - just saw you are checking on that as well, need to work on my attention to detail ......


  • 3.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:19
    FYI - someone sent this to me shortly after the PU 2 went live -- Wayne, FYI I downloaded and installed PU2 and then ran a test. The following issue still occurs. MAS90 & 200 v 4.5.1: Duplicate posting in Daily Transaction Register (DTR) from Sales order invoices. Sage has discovered a bug in the update process that results in duplicate postings in the DTR. The DTR is in balance so it can go unnoticed. I sent an email to Sage support letting them know that the issue still occurred with 4.50 PU2 and also requested an update on the status of the case and the related fix. Best regards,


  • 4.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:24
    Apparently this Diane person on Linked In doesn't know what she's talking about. Latest word I got from Sage re the PO error (and they actually sent me the write up, so I could make sure we were talking about the same thing) - still in Engineering. TWENTY SEVEN DAYS AFTER IT WAS REPORTED. I am beyond words on this. I am beside myself - I am physically looking at myself standing beside me, and we are both pissed as hell.


  • 5.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:27
    What part of ""one hand doesn't know what the other is doing"" at Sage surprises you?


  • 6.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:32
    That's not what pisses me off the most - it's that it's not done yet. This and the SO issue are both HUGE but we have no fix yet. Customers who have very few backorders in PO won't notice but will just blissfully order something they don't need to, and everyone who has SO will just have their GL be full of incorrect numbers. NO BIG DEAL, apparently.


  • 7.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:34
    We should start an upgrade advisory ranking - where we list the showstopper upgrade issues ... my guess is Sage would move a little faster.


  • 8.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:37
    Hey, this has nothing to do with it, BUT when I called in for support, I was asked to press 1 to get support from a Sage Endorsed Partner. Has this already been discussed? Was I sick with the flu that day? They are flipping outsourcing support now? To what, Blytheco?


  • 9.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:41
    I think someone brought up the question -- but when they say ""endorsed partner"" do they mean for a product like Knowledgesync?


  • 10.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:43
    I just called and selected ""Sage Endorsed Partner"". It prompted me ""for Accupos press 1, Altec .. 2 "" ... I think it's for the integrated stuff that Sage does not make.


  • 11.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:45
    Well, I'm glad I didn't fly off the handle on that one, since I'm obviously in the mood to do so. Is it 5 yet? DRINKS, PLEASE...


  • 12.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 13:52
    Would it be wrong to send an email to every Sage address I have that says ""HAPPY F*CKING NEW YEAR""? Oops, didn't get that drink yet.


  • 13.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 14:12
    I've been telling people no 4.5 upgrades till March or April and I may start pushing that back.


  • 14.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 14:57
    What is the KB article?


  • 15.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 15:03
    They didn't bother giving me that. PROGRAM ISSUE ** THIS INFORMATION HAS NOT BEEN VERIFIED ** ""On PO"" quantity is incorrect Entry Type: Program Issue Product: Sage MAS 90 ERP Sage MAS 200 ERP Application: Inventory Management Version Reported: 4.50.1.0 Status: For current information on this issue, please click the Engineering Status link above. To record the occurrence of this issue, respond Yes to the question, ""Did this answer help you?"" Subject: ""On PO"" quantity is incorrect after processing a receipt of goods if the item is not received/backordered on a multi-line purchase order Steps to Duplicate: In [ABC] company: 1.Go to Inventory Maintenance / Main / Item Maintenance and select item 1001-HON-H252 2.Go to the Quantity Tab and note the ""On PO"" quantity for Whse 000. Close the window. 3.Go to Purchase Order / Main / Purchase Order Entry 4.Create a New Order number for Vendor No. 01-AIRWAY. 5.On the Header tab, select a Sales Tax Schedule if necessary (i.e.: NONTAX) 6.On the Lines Tab, enter the following lines 7. 1.Item Code 1001-HON-H252 with Ordered quantity of 10 2.Item Code 6655 with Ordered quantity of 1 8.Go to the Totals Tab and click Accept. 9.Go back to Inventory Maintenance / Main / Item Maintenance and select item 1001-HON-H252 10.Go to the Quantity Tab and note the ""On PO"" quantity for Whse 000 is the same quantity from Step #2 PLUS the 10 quantities we just entered. This is correct. 11.Go to Purchase Order / Main / Receipt of Goods Entry 12.Create a new Receipt Number and select Purchase Order Number created on Step #3 13.Go to the Lines tab and click ""No"" to the message ""Do you want to receive the complete purchase order? 14.Enter a Received quantity of 1 for Item Code 6655. Do not enter anything received for Item Code 1001-HON-H252. 15.Go to Totals tab and Accept. 16.Go to Daily Receipt Registers/Update to preview, then update the registers. 17.Go back to Inventory Maintenance / Main / Item Maintenance and select item 1001-HON-H252 18.Go to the Quantity Tab and note the ""On PO"" quantity for Whse 000 has reverted to the original quantity from Step #2. This is incorrect. Expected Behavior: On PO quantities should reflect the correct amount after a receipt of goods is processed, even if the item is backordered on the receipt. Possible Workaround: Rebuilt sort files for Purchase Order. Note: Use caution when working with any Library Master Utility. Always make a backup first. If necessary, seek the assistance of a qualified Sage Customer Support analyst or Channel Partner. Related Articles: How to rebuild sort files


  • 16.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 16:18
    Makes me glad I've been dragging my feet on 4.50 upgrades!


  • 17.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 17:22
    One of these days there will be testing before releasing service packs for MAS.


  • 18.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 18:06
    Mine, unfortunately, was a new client, not an upgrade. Way to make them feel comfy about their purchase.


  • 19.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-29-2011 18:53
    I have a new install going live next week - on 4.4.


  • 20.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-30-2011 03:17
    AAAH - Now the Sage guy switched and said it IS included. Well, today I'll install and test and see, I guess. Later when I wake up again...


  • 21.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-30-2011 03:25
    And I have 100 dollars that says when you call to report the bug they charge you a case


  • 22.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-30-2011 03:26
    And only after you spend two hours and email 3 GB of data


  • 23.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-30-2011 05:14
    Don't make me any grumpier than I already am (although I actually smiled at these posts - what is that, ""Smile though your heart is breaking..."")


  • 24.  RE: Am getting word from Sage (via a rant on Linked In

    Posted 12-30-2011 05:40
    TESTED IT and it appears to be working.