Sage 100

 View Only

  • 1.  Altec User: Sudden Error 88 SY_Maint.PVC line 3449 when saving a new PO ( or attempting to VI one)

    Posted 03-11-2026 17:01

    A client contacted me today - Sage 100 2022 Premium PU2 - they were not having issues yesterday, no known updates to Sage. Today when they go to enter a PO they get all the way to the end then when they try to save these get this Error 88 SY_Maint.PVC line 3449.

    I suspect it has to do with Altec and one ( or more ) scripts that are in use. Has anyone seen something like this? I advised the client to open a case with Altec and that seems to be going very slowly. My suspicion initially was that something might have changed on the Altec side but I'm open to all ideas.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Connecticut
    ------------------------------


  • 2.  RE: Altec User: Sudden Error 88 SY_Maint.PVC line 3449 when saving a new PO ( or attempting to VI one)

    Posted 03-11-2026 17:11

    Escape trapping is a quick way to confirm it is related to custom office (scripting).

    https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=225924150078356



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 3.  RE: Altec User: Sudden Error 88 SY_Maint.PVC line 3449 when saving a new PO ( or attempting to VI one)

    Posted 03-11-2026 17:15

    If that confirms the problem is script related, look at the file modified dates for files in \MAS90\CM\Script\ ...as clues as to what script might be causing problems.

    Watch for new objects being created in the scripts, where the user does not have permission to open that object.  If the script doesn't check object permissions properly, missing permissions can cause an error 88.

    If it works for an "AllAccess" user, but not someone with lower Role permissions, that is a good place to look.



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 4.  RE: Altec User: Sudden Error 88 SY_Maint.PVC line 3449 when saving a new PO ( or attempting to VI one)

    Posted 03-11-2026 20:52

    Thanks - using File - Run - *ESC does allow the PO to save. I'll have the client continue to contact Altec as I believe the issue could be with their scripting.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Connecticut
    ------------------------------



  • 5.  RE: Altec User: Sudden Error 88 SY_Maint.PVC line 3449 when saving a new PO ( or attempting to VI one)

    Posted 03-12-2026 13:49

    Following upon the resolution to this issue:

    On 3/12/26 -  Del Linder from Altec/Doclink/BeyondAI logged into this client. He looked on the Doclink side and pretty quickly found that the client had an expired web certificate. And sure enough that expiration date aligned perfectly to the date that the issue began happening for this client.

    The client hasn't yet updated their certificate however I have a high rate of certainty that updating an expired IIS certificate will be the resolution.

    Diagnostic steps taken:

    As per @Kevin Moyes spot-on advice (thank you!!) - I ran the *ESC last night and that cleared up the issue during a test PO entry.
    To be sure that there wasn't something else going on I tested again after I first removed the two scripts from the purchase order and re-ran a test which was to enter a new PO and save it ( we would get an error at the save step). I was able to enter and save a PO without error which increased my confidence that something within the script was causing an issue.

    I was able to see by looking at the script that one line was: Set dlObj = GetObject("", "Altec.WebIntegration.API.Client.IntegrationActionsClient")

    Which started me thinking that the issue was somewhere on the Altec side

    In this case the resolution was an expired web certificate which the client is in the process of renewing. If anything new appears as a different/additional resolution I will update here.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Connecticut
    ------------------------------



  • 6.  RE: Altec User: Sudden Error 88 SY_Maint.PVC line 3449 when saving a new PO ( or attempting to VI one)

    Posted 03-13-2026 11:56

    This has been documented in our Content Library including the instructions that were sent on how to update the web certificate that is used with the DocLink server - https://docs.google.com/document/d/1oYhiwBNE9GWldAUrARI0_xBEIh2tYF70oH0X1UrkS7w/edit?usp=sharing



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Connecticut
    ------------------------------

    Original Message


Related Content