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All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

  • 1.  All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:10
    No one can login, user stated they updated some users Sage passwords and then error occurred.  I can get to admin console, company codes are there, but cannot log in.  We have a good back up, but I'm not sure what files to restore. 

    Error Details:
    Error 105 Keyed File Error (Short Key Block)
    Program SY_Session.PVC
    Statement 2368
    Class SY_Session
    Method SetCompnay

    I Reviewed this Kb even though the statement number isn't listed in it: 
    KB https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=74804&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=362&cmd=displayKC&dialogID=16393&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

    Since I can't get into even to do a rebuild, I renamed the SY_ActivityLog.M4T and a new one was created on the next login, but still have the same issue.



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    Moira Goggin
    Chismet Consulting Corp.
    Long Beach CA
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  • 2.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:18
    Standard / Advanced / Premium?

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 3.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:19
    Advanced @Kevin Moyes ​

    ------------------------------
    Moira Goggin
    Chismet Consulting Corp.
    Long Beach CA
    ------------------------------

    Original Message


  • 4.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:22
    Did you try the usual resets?


    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 5.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:25
    Thanks @Kevin Moyes - I'll do that.
    ​

    ------------------------------
    Moira Goggin
    Chismet Consulting Corp.
    Long Beach CA
    ------------------------------

    Original Message


  • 6.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:20
    What service update ?

    ------------------------------
    Jeff Fiddelman
    Exeplex, LLC
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  • 7.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:21
    I can't get in look at the @Jeff Fiddelman - can I find it another way beside *info? ​​

    ------------------------------
    Moira Goggin
    Chismet Consulting Corp.
    Long Beach CA
    ------------------------------

    Original Message


  • 8.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:22
    Try restoring Sy_ModuleDate.m4t OR use yours from your 2018 system.

    ------------------------------
    Alnoor Cassim

    Email: alnoor@asifocus.com
    Ph: 949-689-9887
    Orange County, CA
    ------------------------------



  • 9.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:23
    Thanks @Alnoor Cassim I'll try that. ​

    ------------------------------
    Moira Goggin
    Chismet Consulting Corp.
    Long Beach CA
    ------------------------------

    Original Message


  • 10.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-25-2020 12:28
    Edited by Moira Goggin 09-25-2020 12:33
    SY_ModuleDate.m4t restore solved it - thanks @Alnoor Cassim

    THANK YOU EVERYONE!!​​

    Case closed!

    ------------------------------
    Moira Goggin
    Chismet Consulting Corp.
    Long Beach CA
    ------------------------------

    Original Message


  • 11.  RE: All user locked out - Error 105 SY_SESSION.PVC Sage v 2018

    Posted 09-30-2020 14:28
    Resolved.  Moved to Sage 100 Discussion.

    ------------------------------
    Moira Goggin
    Executive Director
    90 Minds, Inc.
    ------------------------------

    Original Message


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