We have hit the same wall with one of our clients and used Gmail instead in their case. I wish I knew the exact setting IT had to change. In fact, that would be a good thing to put in Sage's KB.
Rhonda McNamara
Customer Success Manager
Sage and QuickBooks support and integration
Stewart Technologies, Inc.
785 Elkridge Landing Rd.
Suite 150
Linthicum, MD 21090
410-309-9550 *** New ext. 1108 ***
Click here to upload files to me.
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I'm still chasing this one down. As predicted the IT department swore up and down that there is nothing on their end restricting the process. I copied Rhonda's setup but no luck. I tried to set up Gmail as SMTP but it demanded that I lessen security restrictions on email in order to use Gmail as the source. Then Gmail promptly locked me out for too many login attempts.
I submitted an online ticket with Vineyardsoft and called Sage support which prompted me to select which endorsed solution I was working with and that promptly send me into a recorded voicemail for Vineyardsoft to which I left another message.
This is, in my opinion, a perfect example of why we need to add a charge to anything we do - even if it's just "place an order". Anytime you're asked to just place an order --- make sure you ask if they want fries with that ......( will you want us to install it? will you want us to train? will you want us to setup reports? will yoiu want us to be front line support or are you ok calling the publisher directly? )...... otherwise you have a 90% chance of doing the same work for free because the owner expects a working setup and nowhere in the marketing material/webinar was it mentioned that there is work involved in the setup and configuration.
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Wayne Schulz - Schulz Consulting - 860-516-8990
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