Sage 100

ALERT!

Transaction Processing Errors in Paya Exchange, Paya Exchange Virtual Desktop and Paya Connect Desktop

We have received reports of multiple customers receiving errors when processing transactions through our Paya Exchange, Paya Exchange Virtual Desktop and Paya Connect Desktop solutions. Some users are receiving a Processing Error message, some receive a 500 Error and some report Paya Connect Desktop appears to hang up, with the cursor icon getting stuck as a spinning wheel.

The behavior is sporadic; not all transactions are impacted. Some of the impacted transactions may actually be authorized; please check your batch prior to settling this evening.

To review your batch, please follow these instructions: https://support.paya.com/44618-sage-exchange-not-done/375791-video-batch-management-in-paya-exchange?from_search=35831598

Our IT teams are engaged and working to restore service as quickly as possible. We apologize for any inconvenience.

 
Best Regards,

The Paya Team

UPDATE: Transaction Processing Errors in Paya Exchange, Paya Exchange Virtual Desktop and Paya Connect Desktop

We have not seen any new instances of errors processing through Paya Exchange, Paya Exchange Virtual Desktop or Paya Connect Desktop following 11:00 am EDT.

We are continuing to closely monitor our systems to ensure we do not see this behavior again.

Some of the impacted transactions from earlier this morning may actually be authorized; please check your batch prior to settling this evening.

To review your batch, please follow these instructions: https://support.paya.com/44618-sage-exchange-not-done/375791-video-batch-management-in-paya-exchange?from_search=35831598

We apologize for any inconvenience.

Best Regards,

The Paya Team