ALERT!
Payment/Vault/Settlement Transaction Latency/Timeout in Paya Gateway
Paya has been investigating a sporadic issue in which payment, vault and settlement requests take longer than usual to process over the last few days. The source of the latency hasn't been determined. We are doing everything we can to find the source and remedy it.
We have teams monitoring our systems 24/7 specifically for spikes in latency, and taking action to remedy such occurrences. Since we cannot predict when a spike will happen, we will always be reactive, and because of that spikes will result in some transactions taking a long time to process or timing out.
Timeouts will sometimes lead to customers or consumers retrying transactions, resulting in duplicate payments. Please contact our Support team at support@paya.com for assistance in identifying and reversing any duplicate payments.
We apologize for this inconvenience, and appreciate your patience as we work towards a final solution.
Best Regards,
The Paya Team
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- Brett
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