Alan Weiss published this quote recently on his blog. Is he talking about Air France or Sage NA?
""I'm sitting in the combined Air France, Alitalia first class lounge at Logan Airport in Boston. Four members of management are doing nothing but moving furniture around, often right by us, and the woman looks at us and never smiles or acknowledges our existence. Not only is service generally worse in Europe, it's even worse with European managers in the U.S.!