Sage News and Discussion

After careful review and consideration, we have decided to retire Sage Mobile Sales and Sage Billing and Payment as of April 4, 2016. This means that we will no longer market or sell these two products as of today and will support our current customers until April 4, 2016. This decision has been made after reviewing customer feedback and market fit. We recognize our customers' need for increased mobility, so our core focus will be on offering leading-edge mobile solutions through our ecosystem of business partners and ISVs, while concurrently reinvesting back into our core Sage solutions and into the modernization of our growth portfolio. All active and non-active Sage Mobile Sales and Sage Billing and Payment customers will receive an email notification in early December. Our Sage sales teams will immediately be contacting active Sage Mobile Sales and Sage Billing and Payment customers by phone to inform them of the retirement of the services on April 4, 2016. We will also discuss with each customer their options, including some existing mobile solutions that are available through our partner ecosystem. Finally, to help with our customers' transition, Sage Mobile Sales and/or Sage Billing and Payment monthly subscription fees will be waived starting on their next invoice after the December email notification through April 4, 2016.

I never understood which users they had used in their market research for these, especially Sage B&P.

Sage only sold: Sage Billing and Payment - 45 Sage Mobile Sales - 90

That many? I wonder if they blame the channel for not selling more ...

Here is a question for Rich Spring. ""Does Sage think that that partners will have more confidence in new product initiatives and channel trust after watching the manner in which Sage handled its Mobile products launch, support (not getting demoes to work), retirement, announcement to channel followed by DIRECT outreach to customers?

They are still doing direct outreach. Their answer to poor Sage CRM sales is direct sales. No one dares hold up the mirror on marketing or R&D.

Can someone pull Stephen Kelly's quite about not retiring any products? Does this somehow qualify as an exemption?

I agree @BrianRice and one of the terms used was ""forced migration