General Consultant Discussion

After attending the value pricing sessions last week, I was waiting for an opportunity to have a client call Sage support while I was with them. Yesterday I had my chance and I was hoping it would help us to show value to the client as I was giving them an ALA while I was there. The client was using Sage Intelligence Connector to build their own dashboard and ran into an issue. We called Sage support and once we got the right person on the phone, after 2 transfers, the support person told my client that since they were using the Connector to pull data into the report, it was a custom report and they couldn't provide support for any custom report. Someone from my team fixed the connector issue and then they signed the ALA. Maybe it's a new way to present the ALA's to a client?

Like taking candy from a baby!!!!!

Great score @LloydSmith !

It's just a shame that the customer is forced to pay for Sage support at all. Sure, we can come up with all types of ""softeners"" to make it seem not so bad. Maybe the customer uses them as a backup, maybe just for help desk (break fix). I've gone through all those thoughts myself. However, I find very few customers who have a relationship with a partner want to go and call Sage.

What does ALA stand for?

Secret from the class.. Basically, it is the annual support agreement. I was late to class the morning they talked about it.

Access Level Agreement

Can someone pass along the class notes for Wednesday morning??

@JeffSchwenk I am in the process of getting mine all converted from handwritten to digital. I will send you them when done.

@LloydSmith Yeah, Sage can be one our best marketers when they don't even know it.