Sage 100

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  • 1.  Adobe is throwing an error in Paperless Office

    Posted 08-14-2025 16:19
      |   view attached

    Two separate clients had the same Adobe error show up this week.  When viewing PDF files from Paperless Office the system throws this error:

    AdobeCollabSync.exe - Entry Point Not Found
    The procedure entry point SetThreadDescription could not be located in the dynamic link library C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AdobeGrowthSDK.dll.

    I tried registering the DLL file and the system said that it couldn't open the library (even though the file is there).

    Has anyone else seen this?  Is Adobe crying for an update?



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    Chuck Peddy
    Smartbridge Partners
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  • 2.  RE: Adobe is throwing an error in Paperless Office

    Posted 08-14-2025 16:33

    I had an Adobe error this morning, too. I was in no mood and just changed my default PDF reader, while cursing. I don't see I had any updates, but I checked and there was one available and after that it does work from Paperless again.



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    Beth Bowers
    Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
    (269) 358-0989
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  • 3.  RE: Adobe is throwing an error in Paperless Office

    Posted 08-14-2025 17:24

    Well isn't this special!  I checked the version of Adobe Acrobat Reader used by each client and they both have the latest version, 25.001.20623 , and this is what Adobe says about the release date of this latest version:

    The latest version of Adobe Acrobat Reader is 25.001.20623, released on August 11, 2025

    So Adobe released their new update on Monday and now these two clients must be set on automatic update and are receiving this message.  I might try reinstalling the darn thing and see if that works.

    FR@K!



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    Chuck Peddy
    Smartbridge Partners
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  • 4.  RE: Adobe is throwing an error in Paperless Office

    Posted 08-14-2025 19:00

    I never use the latest acrobat reader.  If one is installed I uninstall it and install the one in the Sage 100 prerequisites folder.  Once installed I go to Help then Check for Updates and install the latest update.  Once the update is installed I open up acrobat reader then go to Preferences and Updates and "never Update" (or something like that).  To summarize:  Use an old version, install updates once, then never update it again.



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
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    Original Message


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