General Consultant Discussion

One of my customers received a renewal with Altec that they say is 20% more than what they paid in the prior year. I haven't (yet) gotten pulled into the details of this and since as VAR we barely make anything on ISV renewals I'm hoping to remain a bystander. Just an FYI in case anyone else has a customer with Altec who raises a similar question/objection upon renewal.

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Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Moodus, CT
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Hard to stay current with the ISV when we are out of the loop for practically everything.  Last Altec upgraded a client to their cloud software.  Since Sage didn't have this version on the price sheet, I was left out in the rain.  But it is hard to justify our existence when we are relegated to the unpaid complaint department.  

Just wondering if your client was on prem and this is the incentive to move to the Altec cloud.

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Jeff Schwenk
Bottomline Software, Inc.
(540) 221-4444
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I think that they are on the cloud version. I also believe they've spent a considerable amount of money with Altec though I don't know how  much because as you point out only a tiny sliver goes through the var and that part is usually the initial sale. Labor and lots of additional work all seems to be billed directly once the customer is on board. Note that it might be possible to take a more proactive role in the upgrades if I were to become an "authorized" consultant which would probably involve recurring fees and time commitments. 

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Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Moodus, CT
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Original Message:
Sent: 08-09-2024 14:28
From: Jeff Schwenk
Subject: Add Altec to the 20% increase club

Hard to stay current with the ISV when we are out of the loop for practically everything.  Last Altec upgraded a client to their cloud software.  Since Sage didn't have this version on the price sheet, I was left out in the rain.  But it is hard to justify our existence when we are relegated to the unpaid complaint department.  

Just wondering if your client was on prem and this is the incentive to move to the Altec cloud.

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
(540) 221-4444
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