Hi John, my best guess would be that this sounds like a Windows permissions issue. The CRM website has to have the same access to the Accpac programs and shareddata folder that any Accpac user would have. To test this theory, try going into IIS and set the properties (I think it's under ""authentication"" of the CRM website to be a domain administrator, or at least a username who could successfully run Accpac on the same server that CRM is installed on.