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  • 1.  Accounts receivable print invoice check box does not clear?

    Posted 06-05-2025 12:13
    Edited by Thomas Rogers 06-05-2025 12:35

    Using 2024.1 and client is complaining that A/R invoices are printing multiple times.  I thought they were crazy but I confirmed the situation.

    In A/R data entry there is a check box for print invoice.  My understanding has always been that once the invoice was printed once, this check box is cleared so that it does not get printed a second time unless you do manually recheck the box.

    After experimenting, we found that if you hit the Quick Print button, the check box will clear, thus keeping the invoice from being double printed.

    If instead you click on the printer button at the lower right which takes you to Invoice Printing,  the check box will NOT clear.  Additionally, if you select Invoice Printing from the menu, it will not clear the check box.  

    Sounds like a bug to me.

    I have duplicated this on my own system.  For now I have advised the client to use Quick Print.

    ---

    Looked at Sales Order Invoicing and I noticed that the print invoice check box does not clear with quick print or with invoice printing (but there is a box that says print invoices previously printed).  

    Is this just a difference between A/R and S/O?  I.E. "works as designed".

    Either way, it seems inconsistent in A/R that the two different methods of printing yield different results.



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    Thomas Rogers (TomTarget)
    Target System Technology, Inc.
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  • 2.  RE: Accounts receivable print invoice check box does not clear?

    Posted 06-05-2025 12:17

    WAD because there is no way to reset the print flag from Printing the way there is in SO printing (Select button)



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    Beth Bowers
    Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
    (269) 358-0989
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  • 3.  RE: Accounts receivable print invoice check box does not clear?

    Posted 06-05-2025 12:35

    Rather interesting to note that after looking under the hood with DFDM,  S/O has a flag for the invoice having been printed,  but so does A/R  called Actually Printed.  The Actually Printed field does get updated via either method of printing but is apparently ignored otherwise.  Since A/R printing screens don't have an option for print invoices previously printed, it does not effectively get used.

    In any event,  it seems rather inconsistent that the two different ways of printing result in different outcomes.



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    Thomas Rogers (TomTarget)
    Target System Technology, Inc.
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    Original Message


  • 4.  RE: Accounts receivable print invoice check box does not clear?

    Posted 06-05-2025 14:48

    Left hand and right hand - SO Invoicing and AR invoicing.  So many frustrating differences.  I think this is done on purpose to force people to buy the SO module.  Or it just a lack of desire to eliminate reseller frustration.  Same issue with BOM's and Inventory Kitting.  They could be more consistent but aren't.



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    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------

    Original Message


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