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  • 1.  Aatrix W2

    Posted 01-08-2023 14:27
    Trying to email access letters to E-W2s. The SMTP settings in Sage work when testing and for invoices, etc.
    But are not working for these access letters.

    I haven't thoroughly drilled into where this error is appearing.
    By the customer's description, this seems to be from the Aatrix side of things.

    One thing that stands out is this error 

    Has anyone seen this ?



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
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  • 2.  RE: Aatrix W2

    Posted 01-09-2023 21:41
    Is this running through Sage's connection?  I last looked at this a couple years ago and it required more effort than I was willing to expend.  At the time, I was under the impression that it was actually using Outlook.  I am interest to learn how this actually works.

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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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  • 3.  RE: Aatrix W2

    Posted 01-10-2023 08:52
    Sorry for the poor title of this post. Unfortunately, this system doesn't allow changes/edits to titles once posted.

    It sounds like my customer ran into an issue with SMTP Auth relating to Aatrix and printing some letters to employees who receive W2 forms electronically. This is what he shared that caused it to begin working. His standard Sage Paperless Office sent invoices, quotes, and orders through email without any problem. He also said that the Sage paperless form emails used the same email return address.

    Aatrix uses the same underlying email/pdf engine but a separate configuration for the email connection. 

    Note: I am not sure why IT would have had to enable SMTP AUTH  for the SAME EMAIL that the customer was using for their standard Sage 100 Paperless Electronic form delivery. Perhaps there was another step that IT took which resolved the issue that they did not include in this email.  

    This is the email he sent me specific to the Aatrix email issue: 

    Hi Wayne,
     
    I just sent the access letter emails. Here is the change our IT folks made below. I think you already warned about this issue.

    Office 365 requires the use of Modern Authentication (pop up windows for user name and password). Microsoft has disabled Basic Authentication as of January of this year for security. Be default they disable SMTP AUTH sending. I have enabled SMTP AUTH for your email address. Can you test and see if this resolves your issue?




    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------

    Original Message


  • 4.  RE: Aatrix W2

    Posted 01-10-2023 11:13
    Wayne,
    I believe "SMTP AUTH" is a checkbox option in the O365 settings.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
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    Original Message


  • 5.  RE: Aatrix W2

    Posted 01-10-2023 11:27
    They say they use the same settings for Sage's paperless delivery as Aatrix and the same return email address.

    I'm taking it on faith that the configuration in the software is the same.

    My questions/observation on this - it seems to imply that if accounting@customer.com is the return address for Sage paperless delivery, it is likely set up with SMTP Auth already and shouldn't need to be set up again for Aatrix ( since SMTP Auth is already enabled ).

    I don't think the customer is using OAUTH on Sage and SMTP AUTH on Aatrix but I could be mistaken as I'm not actively diagnosing the connections ( their IT department resolved the issue )

    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------

    Original Message


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