Sage 100

Taking inquiries now although quite candidly the extent of  95% of my customer's error reporting is writing me with  (a) HELP or (b) HELP AATRIX - so I'm having trouble getting to exactly what trouble they are reporting.

One customer said that they tried uploading their final eFiling and received a timeout error. Then they reported that it worked (and they received an acknowledgement) when they tried again a few minutes later.

One of my customers is currently experiencing this message on top of their generated Schedule B:

Taking inquiries now although quite candidly the extent of  95% of my customer's error reporting is writing me with  (a) HELP or (b) HELP AATRIX - so I'm having trouble getting to exactly what trouble they are reporting.

One customer said that they tried uploading their final eFiling and received a timeout error. Then they reported that it worked (and they received an acknowledgement) when they tried again a few minutes later.

I called Aatrix this morning because I was trying to do filings with it stuck on the "Connecting to Aatrix" message, and they told me they were having problems with a server, and we couldn't submit anything.  But to try again within an hour, and it should be back up.  But - it has been about 4 hours now, and it sounds like they're still having issues.

Yep, I have 3 confirmed no-gos today.  I called someone who had to make a change on a 1099 and then realized that was an exercise in futility and told her I'd call back tomorrow (fingers crossed).

I called Aatrix this morning because I was trying to do filings with it stuck on the "Connecting to Aatrix" message, and they told me they were having problems with a server, and we couldn't submit anything.  But to try again within an hour, and it should be back up.  But - it has been about 4 hours now, and it sounds like they're still having issues.

Good news - it's working again!

Yep, I have 3 confirmed no-gos today.  I called someone who had to make a change on a 1099 and then realized that was an exercise in futility and told her I'd call back tomorrow (fingers crossed).

I called Aatrix this morning because I was trying to do filings with it stuck on the "Connecting to Aatrix" message, and they told me they were having problems with a server, and we couldn't submit anything.  But to try again within an hour, and it should be back up.  But - it has been about 4 hours now, and it sounds like they're still having issues.

I don't know if this is related but I have at least 3 installs where Aatrix is not "Activated" and when I select the "Activate" button it looks like it's going through the motions but doesn't complete the process.  It's like the system is stuck in "Demo" mode.  I have installed the IRD and two of the systems but the third is still Sage 100 2021.

I have even downloaded the latest MAS90 updates from Aatrix and still no joy.