Sage 100

Aatrix Gurus? When users go into Federal eFiling and Reporting, it won't let them select anything. When they click on 941_FORM, it highlights briefly, but won't initiate the action. Any ideas?

if that activate button still shows doesn't it mean it's not activated? I've been working on an issue like this with Sage - can't get it activated, can't get anything to work, downloaded manually and installed with no issues but it just keeps telling me to update. Sage wants me to change the customer number to the old customer # and try to activate - probably a stab in the dark but that's my next test over the weekend.

I was thinking along the same lines as Eric. Eric let us know if the old account # works as we were told it had to be the new account number which can cause problems if there are third party or custom programming tied to the old numbers.

They recently purchased new modules so changing to old customer number is not possible without deactivating new modules. On hold with SAGE in queue 25 minutes so far.. This sucks big time. Let's hope they figure these issues out..come next year no backup 941, W-2 or efile to fall back on

They are saying it was caused from reloading the 941 update after the 2013 IRD.... . Sage says if I reload the 2013 IRD it will work. Here's hoping...

@JimWoodhead - Any feedback on the success?

Actually it worked!! You must have the IRD2013 loaded (and installed last) to run Aatrix.

I am guessing I wont be the only one with this issue... :)

good news - I'm trying this over the weekend with my client and will let you know if it works