General Consultant Discussion

A warning: If a customer asks you to remove a module, an enhancement or make any configuration changes around an integration -- create a project. I have found that this should not be a ""freebie"" because any number of unknown problems can arise and once you are ""elbows deep"" in uninstall/reinstall you are going to have a difficult time charging/collecting.

Worth noting that Extended Solutions (if needed) are ONLY regenerated by Sage at 4.3 with (I think) PU23. Be sure that you check if a customer purchasing new modules/licenses or doing anything that will result in requiring new Sage keys is using Extended Solutions below v4.3 because if so they're stuck.

Yes, this is a sad truth. ESPECIALLY if it's an installation with which you've had little contact. This is an excellent sort of problem to use the diagnose-then-options model. Small fee (say, $75, or free as part of annual KAA), and then offer 3 options to handle. ONE of the options is for the customer to do it himself (point to the Help). The next two option deal with you doing this, but the important part of them is stating what problems/support you will handle as part of the option. (There is NO support with the DIY option.). One's pricing on the other 2 options is both value-based and insurance-costed. That is, you know once in a while you will get tangled, but most of the time you breeze through, spending far less time than the price would imply. On an actuarial basis, you still make good money despite the occasional ""loss.