Sage 100

A customer emailed me today that they are having issues with PC Charge and cannot get a new processor to work. They are receiving ""no response"" when they try to test a transaction. He has spent 3.5 hours working with Verifone support and they cannot get it to work. He is requesting that I help him. He must have a lot of confidence in my abilities to make it work if the manufacturer of the software cannot even make it work.

It's called a hail mary

No - ""Hail Dawn

Just a thought, is the new processor setup in payment type?

It will be tough for some clients, but I'm kind of looking forward to the day when Sage just stops supporting PC Charge integration.

Version 5.0 - no more PC Charge support.

Okay, well after 3.5 hours with me troubleshooting, we have narrowed down the problem to when we put in a Datawire ID, it crashes PC Charge. If we take out the Datawire ID, the program does not crash. Verifone couldn't get that far, so I'm glad we got somewhere, but now it's back to PC Charge tech support. Version 5.9.2 SP2 and SP8 both have the issue. It's being escalated up to Level 2 support. DLLs will not register on the machine. This is on 64-bit. Not sure if it's a 64-bit issue directly or not. Verifone said 64-bit is fully compatible so it cannot be that.

An update -- the problem is solved. After the client spent more time with Verifone, I suggested pulling the plug on 5.9.3 since it didn't seem to be working and installing 5.7.1 i SP9a which is the earliest version available on Sage's website. The client did that and now they are up and running. Looks like the ""Hail Dawn"" worked after all. :)

As a side note -- 5.9.3 - ugh. What's with having to log in each time you maximize the program? I had previously tried to get the client on SPS but they signed a contract with another provider because they got really low rates for credit card processing fees, so they're stuck with using PC Charge for a year.