Sage 100

A customer asked if we could put a delivery receipt on each invoice emailed through Paperless Office. I think they want a delivery receipt sent back to them to show that the email was delivered to the email address it was sent to. Wow. I can't imagine the bureaucracy that would create.

We had a customer who wanted something similar but found that most people don't allow the return receipts to go out when they open them. I know I don't. To get around it, we created a free account in Microsoft Live and send a BCC copy of every system generated email to the address. That way our customer can see that the email went out from the ERP system and through their email system to an outside address. If the customer claims they didn't receive the email, they either provided a bad email address or are having trouble getting the email through their spam filters.

Thanks Shawn. I have made that recommendation to the customer. Cooper

If they use Office365, the user that authenticates in Company Maintenance / Email tab will automatically get the emails sent via Paperless in their sent box. Something new O365 introduced just recently

Kenny, I love that new feature in O365. However, we still use an email account hosted on a separate email server / service for delivery confirmation. By using a separate server, you can confirm that the email actually left your mail server and was released to the wild. I know it sounds like one step too many but the school of hard knocks taught me that having a way to prove every step of the delivery process within your control helps 1) confirm the process for your own peace of mind (and to the customers IT team) and 2) provides extra fodder when a customer pushes back and contends the message was never sent. Is it fool proof? No. Will it remove every argument a customer will make? No. Does it give you stronger ground to stand on when addressing disputes? In our case, it absolutely has.

You could send all your emails out through something like https://sendgrid.com/pricing/ which will tell you if they opened it or that it got there, etc.