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  • 1.  4.50 Paperless printing on Windows 10

    Posted 05-18-2021 19:21
    Hi All,  Have a client that has 4.50 (they are in the middle of an upgrade that got put on hold with the lockdown)..  One of their uses has been running in on Windows 10 for some time now with no issues using Paperless. (at least that is what I have been told).  I have tried every trick in the book (and some that aren't in the book) but when I test the PDF converter it just hangs and then leaves the stranded keys in the registry.   
      Anyone have any suggestions?   
    • Logged in to workstation as admin
    • Logged into Sage as admin
    • used advanced options to uninstall & reinstall 
    • Set Registry & printer security settings
    • uninstalled the PDF converter and driver package
    • Changed default app for PDF to Edge 
    • Cursed at it repeatedly
    Thanks in advance!

    ------------------------------
    Bob Osborn
    Consultant
    ACI Consulting
    ------------------------------


  • 2.  RE: 4.50 Paperless printing on Windows 10

    Posted 05-19-2021 03:19

    Hey Bob - I do like your last option the best. Here are some other thoughts.

    Have you tried setting the Sage shortcut so that in the Compatibility tab / click Change Settings for All Users then choosing:
    a. Run this program in compatibility mode where you probably try Windows 7
    b. Run this program as administrator

    Also maybe this was covered with the older version of Amyuni Converter, there were old tricks (no longer needed today) to be done in Start / Printers in the Sage PDF Converter properties:
    1) Ports tab - Choose Add port / Local Port / New Port button, then type in  C:\Users\Public\Sage
    2) Security tab - Click on Everyone and besides choose Allow for Manage this printer and Manage documents, as well as the Print box.

    Also, if Terminal Server is not being used, you can try going to File / Run / PL_AdvancedOptions_UI and uncheck Use Lock File. 



    ------------------------------
    Alnoor Cassim

    Email: alnoor@asifocus.com
    Ph: 949-689-9887
    Orange County, CA
    ------------------------------



  • 3.  RE: 4.50 Paperless printing on Windows 10

    Posted 05-19-2021 12:09
    HI Alnoor,
     Thanks much - I had forgotten about the port settings issue in the older versions.   I will give these a try. 

    BTW, when I was a kid and wanted to help my Dad work on something he would say that I could cuss for him..   LOL

    ------------------------------
    Bob Osborn
    Consultant
    ACI Consulting
    ------------------------------

    Original Message


  • 4.  RE: 4.50 Paperless printing on Windows 10

    Posted 05-19-2021 12:20
    @Alnoor Cassim ????  We don't have to do the old tricks of setting up a new port and changing the security tab settings?  Old habits die hard!  Now if MSFT updates would stop breaking the driver....​

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 5.  RE: 4.50 Paperless printing on Windows 10

    Posted 05-20-2021 16:16
    @Alnoor Cassim - the old tricks worked!  Thanks.  Been a very long time since I worked on a live 4.50 install.  Hopefully they will be upgraded soon.. 

    Jeff, you are preaching to the choir.   I tell people I could fix paperless office in my sleep, underwater as I do it so often..  I hear rumors about a fix for the MS updates..  We shall see.  ​​

    ------------------------------
    Bob Osborn
    Consultant
    ACI Consulting
    ------------------------------

    Original Message


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