Sage 100

4.5 to 2014 - Trying to email an SO invoice - customer setup with email address, paperless tests emails OK, print flag checked - keeps saying Data Not Selected for Printing (if you do electronic only). STANDARD form or custom form. SU4 installed.

For giggles, did you try the 'print invoices already printed'?

Yep. I've been watching it and it shows Connecting to server smtp.gmail.com then flashes Invoice Printing, then comes back with message.

What happens with another customer and invoice? Verified customer paperless is setup correctly for SO Invoice? Double check the form setup? I know these sound like the obvious but double checking.

Two different customers, have deleted invoice and added back in. Verified customer setup for S/O Invoice with 2 emails in bottom section. I'm thinking it's the gmail because they just switched, but the test runs OK.

Can you add another email option, i.e. from Customer

...from Customer record, to test if the issue maybe with the Additional section?

OK, so the issue is only invoices. I setup an order with the same email address in the same section and it went fine. Changed email in Company maintenance back to pre-Gmail and same issue in Invoice, so I guess it's not the gmail setup after all. Validated folder for invoices in paperless - can browse to it, etc.

Does this customer use National Accounts? We had this issue and the only work around was to preview and export for those customers. Supposedly Sage was working on a fix.

They may use National Accounts (doubt it), but not on these customers I was working with. But that's interesting, @KateKrueger - what versions does that affect?

We reported it with 2013 SU2 and have never seen a fix. The client hasn't upgraded yet to 2014, I was hoping it would be fixed by then! They only saw it with the customers that were actually using National Accounts though.

Just verified AR Invoices work. Hmph.

Try changing the From Email Address in Form Maintenance (for SO Invoices) to match the email defined in Company Maintenance. Also, does Paperless show the invoice as having been emailed?

The two email addresses are the same. And no, it doesn't show as having been mailed.

Do they use National Accounts?

Does it behave the same if you select ""Print/PDF or Electeronic Delivery""?

No Nationals, and yes, the same if you select the other print selection.