Sage 100

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  • 1.  3 different clients, same week

    Posted 05-04-2024 14:39

    WTH?  I have 3 people getting these types of errors this week:



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    Beth Bowers
    (269) 358-0989
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  • 2.  RE: 3 different clients, same week

    Posted 05-05-2024 21:52

    Lousy Luck?  Permissions?



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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  • 3.  RE: 3 different clients, same week

    Posted 05-06-2024 07:09

    I agree, lousy luck. I hate that error. 



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 4.  RE: 3 different clients, same week

    Posted 05-06-2024 08:38

    How dd you resolve this?  I have a user that occasionally pulls the incorrect report version.  Very elusive to track down.



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
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  • 5.  RE: 3 different clients, same week

    Posted 05-06-2024 09:06

    Well, of course these coincided with my being out of the office heading back to MI.  One was resolved by IT and I don't know how yet, one I suggested they call Sage since I was out, and the last one just happened Friday and occurred after the workstation was updated for Sage 500 (they run both), so send them a few things to try over the weekend and am waiting to hear back.

    When it happens on a TS/RDP/Citrix machine, rebooting usually helps. But I don't have a consistent thing that fixed those, and they are SO frustrating (@Brett Zimmerman).



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    Beth Bowers
    (269) 358-0989
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  • 6.  RE: 3 different clients, same week

    Posted 05-08-2024 12:33

    I assume you've seen this kb?  Error: "Report file C:\ProgramData\Sage Software\Cache\MAS 200\report name.rpt is not found or does not exist. Load Report Fails"?



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 7.  RE: 3 different clients, same week

    Posted 05-08-2024 17:07

    Yeah, @Brett Zimmerman - I made one of the IT guys go through all that once.  But the other times have either resolved themselves via a RDP/TS reboot or just some miracle.  VERY annoying.



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    Beth Bowers
    (269) 358-0989
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  • 8.  RE: 3 different clients, same week

    Posted 05-08-2024 17:22

    I believe in miracles!



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------