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  • 1.  2024.3 P/M Work Ticket Problem

    Posted 12-21-2025 15:40

    I just upgraded a customer from 2022.5 to 2024.3. If they enter a work ticket number that has already been used, they correctly get the message "You cannot reuse a Work Ticket Number that exists in history". When they click OK and then if they enter the same WT # again, it acts like it will create a new WT with this same number. This is a problem!

    If the Accept button is clicked, it appears to create a 'new' work ticket that is not associated with the one in history. If the Delete button is then clicked, it responds "Cannot delete Work Ticket when cost activity exists", so it obviously finds the original ticket information.
    I tested this in v2022 and it did NOT do this.
     
    I tested this behavior at another customer site in v2024 and it is also misbehaving. Has anyone else encountered this?


    ------------------------------
    Karen O'Lane
    Accounting Systems, Inc. (ASI)
    kolane@asifocus.com
    559-448-0900
    559-577-4142
    http://www.asifocus.com
    ------------------------------


  • 2.  RE: 2024.3 P/M Work Ticket Problem

    Posted 12-22-2025 06:40

    Contact Sage Support. 

    This is one of the infamous "known issues but Sage will require you to figure out that is broken, call us, sign a waiver, and we will send you a fix" 

    At least that is what we ran across recently. I searched the KB and can't seem to find anything even today. I did find a KB that is below, but it seems to be slightly different but also a known issue in 2024.1

    "You cannot reuse a Work Ticket Number that exists in history."



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    David Overholt
    Programmer/Project Manager
    DWD Technology Group
    Fort Wayne IN
    (260) 399-8655
    ------------------------------



  • 3.  RE: 2024.3 P/M Work Ticket Problem

    Posted 12-22-2025 11:03

    Done. I'll report back on the result. Thank you.



    ------------------------------
    Karen O'Lane
    Accounting Systems, Inc. (ASI)
    kolane@asifocus.com
    559-448-0900
    559-577-4142
    http://www.asifocus.com
    ------------------------------

    Original Message


  • 4.  RE: 2024.3 P/M Work Ticket Problem

    Posted 12-22-2025 12:07

    @David Overholt - you were right! (Did anyone doubt it?) 

    Sage has this fixed in the 'next' PU for versions 7.30.4, 7.40.2 and 7.5(2026), due out in April 2026. I'm having the customer sign a pre-release agreement so that they can get the patch immediately.

    This message can be moved out of "urgent". 

    Thank you.



    ------------------------------
    Karen O'Lane
    Accounting Systems, Inc. (ASI)
    kolane@asifocus.com
    559-448-0900
    559-577-4142
    http://www.asifocus.com
    ------------------------------

    Original Message


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