Sage 100

2016 client has a Sales Order with a credit card deposit on it. They want to cancel the order. When you pull the order up, it has a pop up that says the order has a CC deposit on it, and the Delete button is not available. WTH?

I think you may need to go to the cc tab and remove the dep (""fix""), and then you may wish to confirm it's gone/voided in VT.

could it be role security?

I suspect that the Role Maintenance is the culprit. Try this role setting change: [cid:image001.png@01D1CE2B.38DBF5B0]

Thanks, @DavidOverholt and @CooperBlack - I'll give it a shot.

But... Why would you want to delete a sales order with a paid deposit? I don't believe that process will refund the deposit. I typically recommend they do an invoice for that sales order (remove all Inventory items), change the order to a /Misc Item that is the same dollar amount as the Deposit. Then, do a Credit Memo, applying the CM to the original invoice. That will then give the customer a refund of their credit card payment.

Security was the issue - thanks, guys. Client says she got 3 options when choosing to delete the order - Cancel (quits deleting), CONTINUE (voids the order but does nothing in Sage Exchange) or VOID (deletes the transaction in Sage Exchange while deleting the sales order)