Sage 100

2015 advanced PU1. User receiving the following message when trying to email invoices: The E-mail engine cannot be started. No PDFs can be E-mailed. Unable to login to SMTP connection. ChilkatLog: VerifySmtpLogin: DllDate: Jan 19, 2012 UnlockPrefix: SBestSoftMAILQ Username: MDGFHET Architecture: Little Endian; 32-bit If they re-run/re-print it goes through. More than one user experiences this issue. If it was a chilkat compatibility issue then I would think it wouldn't work at all. Doesn't work the first time but then works when they try again. Like the smtp server is sleeping or something.

Error: ""The E-mail engine cannot be started"" and ""No PDFs can be E-mailed"" when sending an e-mail or processing Paperless Office, Electronic DeliveryArticle Products Sage 100 ERP Description Error: ""The E-mail engine cannot be started"" and ""No PDFs can be E-mailed"" when sending an e-mail or processing Paperless Office, Electronic Delivery in an earlier version of Sage 100 ERP (formerly Sage MAS 90 or 200), after installing a later version of Sage 100 ERP on the same server ""The Email engine cannot be started"" This issue often happens in the upgrade testing phase due to incompatible Chilkatmail2.dll file. Partial Chilkatlog error information below, with relevant information in bold text: The E-mail engine cannot be started. No PDFs can be E-mailed. Unable to login to SMTP connection. ChilkatLog: VerifySmtpLogin: DllDate: Jan 19, 2012 UnlockPrefix: SBestSoftMAILQ Username: <This varies by the account> Architecture: Little Endian; 32-bit SMTP password is empty. --VerifySmtpLogin --ChilkatLog Cause The Chilkatmail2.dll Dynamic Link Library (DLL) file installed with a later version of Sage 100 ERP version 2012 or later is not backwards compatible with the same DLL file installed with an earlier version of Sage 100 ERP (formerly Sage MAS 90 or 200) Resolution If the new version of Sage 100 ERP was installed as a test environment, and Paperless Office e-mails still need to be delivered from the earlier (current) version of Sage 100 ERP (formerly Sage MAS 90 or 200), then: Obtain a backup copy of the Chilkatmail2.dll file meant for the earlier version of Sage 100 ERP (formerly Sage MAS 90 or 200) At the Sage 100 ERP server, look for Chilkatmail2.dll For a 32-bit operating system: C:\Program Files\Common Files\Sage\Common Components For a 64-bit operating system: C:\Program Files (x86)\Common Files\Sage\Common Components Rename the new Chilkatmail2.dll file meant for the new version of Sage 100 ERP that was just installed Example: new_Chilkatmail2.dll Restore the backup, earlier version copy of the the Chilkatmail2.dll file to the file location Re-register the restored Chilkatmail2.dll file. Note: Chilkatmail2.dll is a 32-bit file. On 64-bit operating systems, it needs to be registered with the RegSvr32.exe program found in C:\Windows\SysWOW64 Note: For more information on how to register a Dynamic Link Library (DLL) file, see the Related Resources section below. Try sending e-mails or processing Paperless Office, Electronic Delivery again.

You may have already seen this but the error message stood out as one in the above KB

Yes i did see that. Interesting though is that they are running 2015 PU1 so shouldn't be any compatibility issues. More importantly, if they try a second time then there is no error and the email is successful.. very strange.